Frequently Asked Questions
Everything you need to know about your Jimmy Lion experience, from shipping to sock care.
How long will it take for my order to arrive?
Standard shipping usually takes 3 to 5 business days for domestic orders. For international shipping, delivery times vary between 7 and 14 business days depending on the destination country.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached to be eligible for a full refund.
How should I care for my Jimmy Lion socks?
To maintain the vibrant colors and quality of the combed cotton, we recommend machine washing at a maximum temperature of 30°C (86°F) and avoiding the use of a tumble dryer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout process.
Do you offer international shipping?
Yes, we ship our unique designs worldwide. Shipping costs and customs duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.